Created On:  17 June 2010

Problem:

When importing requirements in SilkCentral Test Manager 2009SP1 from a word document containing unicode characters as shown in Fig:1 below the requirements are not imported correctly as shown in Fig:2 below.



Fig:1 Requirements in word document containing unicode characters



Fig:2 Requirements after being imported into SilkCentral Test Manager

Resolution:

In order to resolve this issue please apply the following fix on your SilkCentral Test Manager 2009 SP1 installation.
  1. Stop all SilkCentral Test manager services from the service manager
  2. Delete the four jar files in the \lib directory starting with poi
  3. Copy the four jar files from the attached POI.zip file to the \lib directory
  4. Restart all SilkCentral Test manager services from the service manager
  5. Try to import the requirements again from the word document into SilkCentral Test Manager.