How can I configure the workflow so that the user who logged an issue will always be notified when the issue is fixed?

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Problem:

How can I configure the workflow so that the user who logged an issue will always be notified when the issue is fixed?

Resolution:

ANSWER
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You can override your organization"s normal routing for verifying issues. For example, you may wish for users to verify that the issues they reported are indeed fixed.

To do this go to "ISSUE MANAGER | CONFIGURATION | PREFERENCES" and select the Always verify your own issue radio button.




Enabling this setting will route issues that users submit to their own inboxes (when an issue has been fixed) for verification, rather than to the typical QA inbox.

Note: You must have the Groups, inboxes, and user accounts security privilege to edit user accounts.

Old KB# 23706
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