Where can I find the SilkCentral Test Managers sync log files?

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Problem:

Where can I find the SilkCentral Test Managers sync log files?

Resolution:

QUESTION
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Where can I find the SilkCentral Test Managers sync log files?

ANSWER
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The sync log files hold information regarding SilkCentral Test Managers synchronising with 3rd party applications such as IBM"s RequisitePro, Borland"s CaliberRM and Telelogic"s Doors applications. These files can be found in the SCC3x folder which is created when you install SilkCentral Test Manager.

This folder will be created in the following directory by default:
C:\Documents and Settings\All Users\Application Data\Borland

The log files can be found in:
C:\Documents and Settings\All Users\Application Data\Borland\SCC3x\log

This folder will contain the current SyncLog.log and all previously created SyncLog files.

If debugging an error with synchronisations then please refer to this log file and provide it to technical support when logging an issue as this will speed up troubleshooting of the problem.

Old KB# 24566
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