Why do I get an Internet Explorer error page when I try to start SilkCentral TestManager after initial installation?

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Problem:

Why do I get an Internet Explorer error page when I try to start SilkCentral TestManager after initial installation?

Resolution:

QUESTION
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Why do I get an Internet Explorer error page when I try to start SilkCentral TestManager after initial installation?


ANSWER
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There are a number of reasons for this behaviour:

  1. IIS or the Tomcat server has not been set up correctly
    Resolution - Uninstall and re-install SilkCentral TestManager ensuring that you check the Tomcat Server check Box. We recommend that you use Tomcat.

  2. The software did not install correctly
    Resolution - Uninstall and Re-install SilkCentral TestManager.

  3. There maybe something blocking SilkCentral TestManager from loading in Internet Explorer.
    Resolution - You should be able to check if there is something blocking you from using Internet Explorer by using the IP address of the host machine instead of the hostname. Another method would be to use a different browser, FireFox 1.5 is recommended as it carries full support.


Old KB# 24461
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