Why can"t I download a PDF version of my BIRT report when using SilkCentrral Test Manager?

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Problem:

Why can"t I download a PDF version of my BIRT report when using SilkCentrral Test Manager?

Resolution:

In order to download a PDF version of a selected BIRT report you need to click on the PDF icon (as shown below) in SilkCentral Test Manager.

pdf icon

If you then get the following error message displayed:

error message

A possible cause for this is that there is no header in the BIRT report template. The BIRT PDF engine has an issue with reports that do not contain a header and as such the report cannot be downloaded in PDF format.

Shown below is a template that does not work (note the lack of a header line):

not working template

Adding in a header to this template by selecting the table and then right-clicking on the row that you wish to place the header before. Select the Insert menu and Header from the submenu:

adding header

The new template now has a blank header line at the top of the Report tempate:

working template

This report can then be downloaded successfully in PDF format.

downloading pdf

The downloaded report can then be opened using Abobe Reader.

pdf doc

Old KB# 25118
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