Why is a "Message = Connection refused: connect" error generated when attempting to access the Chart Server?

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Problem:

Why is a "Message = Connection refused: connect" error generated when attempting to access the Chart Server?

Resolution:

QUESTION
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Why is a "Message = Connection refused: connect" error generated when attempting to access the Chart Server?

ANSWER
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This error occurs in the "Chart Servers" tab of Administration > System as shown below.


Solution:

This occurs because the installation path is too long.

To resolve this issue, install at least the ChartServer on another machine directly e.g. to "c:\Borland" or reinstall
the whole SilkCentral Test Manager to a shorter Installation path on the same machine.

Old KB# 24631
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