How do I change the time interval at which external issues are updated in SCTM?

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Problem:

How do I change the time interval at which external issues are updated in SCTM?

Resolution:

ANSWER
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These external issues are in the Issues tab on the workflow bar that relate to either SilkCentral Issue Manager or to a third-party issue tracking tool such as Bugzilla or ClearQuest.

The update time interval can be changed by editing the TMAppServerHomeConf.xml file.

It is located in directory: C:\Program Files\Borland\SC Test Manager xxxx\conf\appserver

The relevant lines of code in the xml file are:


60



In this code the time is 60 minutes.

Old KB# 25000
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