Why do I receive the error "User with Login "<username>" and provided password not found."?

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Problem:

Why do I receive the error "User with Login "<username>" and provided password not found."?

Resolution:

When an issue tracking profile is created, it is created with a username and password login credentials of a valid active user account.

When you delete the user account which was used to create the issue tracking profile, the reference to the login credentials of this user account is still referenced in the issue tracking profile.

When you try to edit or view this issue tracking profile, you will receive the error "User with Login "admin1" and provided password not found" which is also visible in the FrontendServer log file.


In order to prevent the occurence of this error, please change the username and password login credentials of the Issue Tracking profile to a valid active user account login credentials that is part of a group which has access or is assigned to the specific project.

Old KB# 30565
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