Why do I see the error java.rmi.RemoteException: com.segue.em.SGRuntimeException: LoadtestController: 3302 - The results directory could not be cleared when my SilkPerformer Load Test is executed from SilkCentral Test Manager?

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Problem:

Why do I see the error java.rmi.RemoteException: com.segue.em.SGRuntimeException: LoadtestController: 3302 - The results directory could not be cleared when my SilkPerformer Load Test is executed from SilkCentral Test Manager?

Resolution:

The above error message can occurs in any version of SilkCentral Test Manager when executing a SilkPerformer Project file which contains and sues a custom monitoring template (i.e. ServerMetrics.pew). The error is caused by the SilkPerformer Performance Explorer which hangs when the compiler is invoked and as such the automated test will fail with the error “LoadtestController: 3302 - The results directory could not be cleared”.

To resolve this issue please upgrade to SilkPerformer version 2008 (7.7) or later; where this issue has been resolved.

Old KB# 29675
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