Why does creating a new issue throw a "HTTP 500 Servlet" and Java Exception error?

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Problem:

Why does creating a new issue throw a "HTTP 500 Servlet" and Java Exception error?

Resolution:

ANSWER
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The above error message can occur when attempting to create a new issue/defect after you have imported a database from an older version of Issue Manager into Issue Manager version 4.0. The problem occurs if prior to importing the database you have created a custom field containing an empty/un-populated list.

A workaround is to remove the custom field after import; if the list is empty then no data could have been entered for any issue in this custom field.

This issue will be resolved in the next release of Issue Manager.

Old KB# 23711
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