Why am I unable to login to SilkCentral Issue Manager even though my credentials are correct?

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Problem:

Why am I unable to login to SilkCentral Issue Manager even though my credentials are correct?

Resolution:

Login failure may occur if the user has been configured to use "standard mode" authentication and there are communication problems with a previously defined LDAP server.
If an LDAP server has been defined in SilkCentral then standard mode authentication means that a user can only authenticate against LDAP.

The login procedure for a user with standard mode authentication first checks the user with the LDAP server that has been defined and if the LDAP server cannot authenticate the user then SilkCentral checks it"s own repository for the credentials. If there is no response from the LDAP server then SilkCentral behaves as if the user has been rejected and does not continue to check its own repository but immediately refuses login.
When no LDAP server has been defined, users with standard mode authentication will only be able to login with local credentials.

To resolve this issue you should either ensure that the LDAP server is available or remove the defined LDAP server in SilkCentral (at "Administration | System | LDAP Servers").

Old KB# 30570
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