Why am I unable to login to SilkCentral Issue Manager even though my credentials are correct?
Login failure may occur if the user has been configured to use
"standard mode" authentication and there are
communication problems with a previously defined LDAP server.
If an LDAP server has been defined in SilkCentral then standard
mode authentication means that a user can only authenticate against
LDAP.
The login procedure for a user with standard mode authentication
first checks the user with the LDAP server that has been defined
and if the LDAP server cannot authenticate the user then
SilkCentral checks it"s own repository for the credentials. If
there is no response from the LDAP server then SilkCentral behaves
as if the user has been rejected and does not continue to check its
own repository but immediately refuses login.
When no LDAP server has been defined, users with standard mode
authentication will only be able to login with local
credentials.
To resolve this issue you should either ensure that the LDAP server
is available or remove the defined LDAP server in SilkCentral (at
"Administration | System | LDAP Servers").
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