I am getting ?Unknown Property:???? when I modified the custom field in the email notification. What did I do wrong?

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Problem:

I am getting ?Unknown Property:???? when I modified the custom field in the email notification. What did I do wrong?

Resolution:

  • Product Name: StarTeam
  • Product Version: StarTeam 2006
  • Product Component: Email Notification
  • Platform/OS Version: Windows

Description:
I am getting "Unknown Property" when I modified the custom field in the email notification. What did I do wrong?


Answer/Solution:
When you modify the email notification template for custom fields, you need to use the actual field name rather than the display name. Therefore, all your custom fields should have the prefix "Usr_".


Author: Eyob Kidanmariam

Old KB# 27481
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