Msg = Communication link failure or Msg = An existing connection was forcibly closed by the remote host appears in the StarTeam Server log after upgrading the database to SQL 2005

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Problem:

Msg = Communication link failure or Msg = An existing connection was forcibly closed by the remote host appears in the StarTeam Server log after upgrading the database to SQL 2005

Resolution:

  • Product Name: StarTeam
  • Product Version: Versions that Support SQL Server 2005 (2006/2008/2008R2)
  • Product Component: Server
  • Platform/OS Version: Windows Server 2003


Description:

After upgrading StarTeam to 2008(R2), a requirement is to upgrade the SQL Server backend to SQL Server 2005 SP2. Once this has been completed, the server log periodically might report "Msg = TCP Provider: An existing connection was forcibly closed by the remote host. Communication link failure." The issue is sporadic and StarTeam can recover from it, but users are affected temporarily. In extreme cases, the StarTeam process might begin an automatic shutdown.


Response:

Please refer to the Microsoft Knowledge Base article for details on why this happens:

http://support.microsoft.com/kb/942861/en-us

The problem originates from a new feature in SQL Server 2005 that is incompatible with certain network card chipsets. Please contact Microsoft Support for details on how to correct this issue.

NOTE: This is not a problem with the StarTeam Server or the data in the StarTeam database.

Old KB# 29233
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