When trying to create a Branched View why do I receive an error "Internal View Error: Cached Share Information is Missing"?

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Problem:

When trying to create a Branched View why do I receive an error "Internal View Error: Cached Share Information is Missing"?

Resolution:

  • Product Name: StarTeam
  • Product Version: 2005 R2
  • Product Component: Server (Database)
  • Platform/OS Version: All

Question:

When trying to create a Branched View why do I receive an error "Internal View Error: Cached Share Information is Missing"?


Answer:

This error indicates slight database corruption that requires Borland R&D assistance. If you are experiencing this error, please prepare a database backup, find starteam-server-configs.xml in your StarTeam installation directory, and a file containing the admin username and password for StarTeam. Then call Borland Support at 877-800-2675 or log a case online at http://support.borland.com.


Author: Daniel Rice

Old KB# 27724
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