When creating a "custom notification message" in WorkFlow Designer why do the URLs not display properly in my email?

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Problem:

When creating a "custom notification message" in WorkFlow Designer why do the URLs not display properly in my email?

Resolution:

Description:
Suppose you use StarTeam WorkFlow Designer and you add a "custom notification message". You confirm that the html code is correct after selecting Preview HTML. However you notice that URL tags do not display correctly in your email.
For example:
After hitting "Preview HTML" you see the correct URL text in a browser:


However in your email you see:

Solution:
When creating custom messages you need to use full html code and tags rather than just snippets of html.

For instance, in order to correct the issue above you need to have the following in the "body" of your "custom notification message":


Click
here if you accept


method="http"}}">Click here if you decline



Notice the and tags that are now used. The "Preview HTML" will still show the same as it did before, but your email will display the correct URL text - as shown in the preview.

Old KB# 30031
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