General Network Error

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Problem:

General Network Error

Resolution:

Information in this Brief applies to:

  • StarTeam 5.3, 5.4

Overview

This error is typically encountered in the server log in a format similar to the sample listed below:

34 2/23/2004 1:31:08 PM W Server dropped a bad connection (pool size = 9)
35 2/23/2004 1:31:09 PM W Attempt to reserve a connection after a bad connection was dropped (pool size = 10)
36 2/23/2004 1:31:09 PM E Exception thrown from : Class = CDBException, Code = 4294967295(0xffffffff),
Msg = ConnectionWrite (send()).
General network error. Check your network documentation.

[Table Name] = ViewMember
[Function Name] = CStDbObjectSet::Query
37 2/23/2004 1:31:09 PM E Exception handled at CStServer::DoCommand: Class = CDBException, Code = 4294967295(0xffffffff),
Msg = ConnectionWrite (send()).
General network error. Check your network documentation.

[ComponentID] = 0
[Client IP Address] = 123.123.123.123:1493
[User Name] = Smith, John
[Table Name] = ViewMember
[ClassID] = 0
[Function Name] = CStDbObjectSet::Query
[CommandID] = 1011
[ServiceID] = 0
38 2/23/2004 1:31:26 PM W Server dropped a bad connection (pool size = 9)
39 2/23/2004 1:31:26 PM W Attempt to reserve a connection after a bad connection was dropped (pool size = 10)

Details

This error is caused by a loss of connection between the StarTeam Server and the Database Server machine. This could be due to the Database Server being unavailable for some reason or actually the result of a network problem. Additional investigation of the database server and the network will be necessary to discover the source of the problem.

The StarTeam Server will attempt to reestablish the connection to the database after it has exhausted all of its available pooled connections. The log will reflect an error as each one of the pooled database connections is closed and then it will attempt to re-connect. If it is able to successfully connect at that point, the errors will cease and normal operation should continue.

Old KB# 28440
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