Created On:  03 February 2011

Problem:

Cannot login because of database error: Error Code 14 File 12 - SI 2460636.

Resolution:

The reason for this is because the TrackRecord Database may be corrupted or out of sync. To resolve this error the TrackRecord database needs to be rebuilt. The TrackRecord database can be rebuilt by performing the following command from the command prompt:

tr.exe -Mb -Slocalhost -DDefault -Uadmin –Padmin or
tr.exe -mb -uadmin -padmin -dDefault -slocalhost
Incident #2460636