Why am I getting error "The server does not recognize the client. The client may have been automatically logged off due to inactivity"?

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Problem:

Why am I getting error "The server does not recognize the client. The client may have been automatically logged off due to inactivity"?

Resolution:

  • Product Name: StarTeam
  • Product Version: All
  • Product Component: All
  • Platform/OS Version: All

Description:

Why do I get the error "The server does not recognize the client. The client may have been automatically logged off due to inactivity" when trying to access my StarTeam server?


This error is due to the user on the StarTeam Client (or the user of StarTeam Server Administration) being inactive for a certain length of time. The connection between the client and server has been disconnected and the user must login again to re-establish connection.

This is the normal behaviour, and although the client appears to remain active, it is advisable that the user closes all open projects and reconnects.


Old KB# 27751
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