Created On:  27 September 2010

Problem:

A user is not receiving email notifications to alert them that a new or existing CR (Change Request) has been assigned to them.  How can this be resolved?

Resolution:

Ensure that a valid and correctly formatted email address is assigned to the user.  Test this by emailing the user using Outlook (or a similar mail client) using the email address assigned to the user. 

Ensure that the StarTeam user does not have any duplicate account's setup within Star Team.  Duplicate accounts can take precendence and mean the email notification is sent to another email address or cause it to not to get sent at all.
Incident #2440931