Created On:  02 January 2011

Problem:

Unable to open attachments from a Custom CR.

Resolution:

This error has been reported in CPC versions from 2005 R2 to 2008. The cause of this issue was attributed to the use of custom java forms. For more details and a workaround in older CPC versions please see article When trying to open a file attached to a Change Request in StarTeam why do I get the error "Windows can not find "FileNameHere. Make sure you typed the name correctly, and then try again"?.  For a permanent fix please install the latest CPC 2009 version. These are available from the Product Download Site.
Incident #2496326