Created On:  17 February 2011

Problem:

When generating the check-out trace dump report using the CheckoutTraceDump.exe utility that comes bundled with StarTeam 2009 64-bit edition, the following error is returned:

C:\CheckoutTraceTest>CheckoutTraceDump.exe -go
Processing: C:\CheckoutTraceTest\Checkout.2011-01-30-13-39-22.cotrc
FAILED: Unable to access OSSup.dll (An attempt was made to load a program with an incorrect format. (Exception from HRESULT: 0x8007000B))

Resolution:

This problem surfaced only in the 64-bit edition of StarTeam Server 2009 (and 2009 R2).  The 32-bit edition of StarTeam Server 2009 (and 2009 R2) does not face this problem -- the Check-out Trace dump report generation is working for StarTeam 2009 32-bit.

Please kindly contact Micro Focus SupportLine for a workaround.

Detailed steps on generating the Check-out report can be found in the following article: Is it possible to generate a report of all checkouts made from StarTeam Server?
Incident #2440422