When I type in the URL to access the WebServer, I receive the launcher page, but

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Problem:

When I type in the URL to access the WebServer, I receive the launcher page, but not the login page. If I click on the "launch TrackRecord" link, I get a new browser window with an error message. The WebServer was configured according to the documentation, what could be wrong?

Resolution:

Ensure that the x:\inetpub\CGI-WIN directory is configured to grant Full Control to either the local Everyone group, or the user that is specific to the Web Server Service (e.g. Iuser_dnsname).

This setting can be found in the Directory Properties on the Security tab.

Old KB# 10713
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