What causes the install error: " Failed to install Java runtime: C:\Program Files\Borland\Java\JavaRT1.6.0._02.exe" ?

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Problem:

What causes the install error: " Failed to install Java runtime: C:\Program Files\Borland\Java\JavaRT1.6.0._02.exe" ?

Resolution:


  • Product Name: StarTeam
  • Product Version: 2008 R2
  • Product Component: CPC
  • Platform/OS Version: N/A

When you are attempting to install the StarTeam Cross Platform Client (CPC) you may encounter the following error:










When you click OK, this message will be followed by this error message:










If you encounter this error the problem is either another process is blocking the installer process or that the necessary java version is not on your machine. First you should try the steps listed in this article: Why do I get the error "Failed to install StarTeam SDK" during installation?

If the steps listed on the article above do not resolve the issue then the likely cause for these errors is that the version of Java you have on your machine is a lower version than required for a successful install and deployment of the StarTeam 2008 R2 CPC. This version will require a minimum of JRE 1.6x. Although we install a this version with StarTeam, if the installation fails you should try installing the Sun version instead. To check the version of Java on your machine, open a command window and type "java -version". If the version returned does not show as 1.6.0_02 then please install this version from the Why do I get the error "Failed to install StarTeam SDK" during installation?

Old KB# 29418
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