Why can I not connect to StarTeam using StarTeam Web Edition?

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Problem:

Why can I not connect to StarTeam using StarTeam Web Edition?

Resolution:

  • Product Name: StarTeam
  • Product Version: 2006
  • Product Component: Web Edition
  • Platform/OS Version: Windows

Question:

Why can I not connect to StarTeam using StarTeam Web Edition?


Answer:

There is a set of steps that we recommend you follow in order to determine the problem:

  1. Try connecting to the default web server"s home page first (e.g. IISStart.htm) to rule out a networking issue
  2. Ensure you can ping the Web Edition machine and can telnet on the port Web Edition is using (default is 80).
  3. If you cannot ping or telnet successfully speak to your IS team
  4. Ensure Windows firewall settings on the Web Edition machine is disabled. If this needs to be running edit the settings to allow the web server and web edition to run.

If you follow these steps and still experience problems then contact Borland Support.


Author: Andrew Thompson

Old KB# 27544
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