Created On:  24 April 2012

Problem:

When using the supplied DVD installer for StarTeam, the following error is thrown and the installation fails.

Resolution:

This is typically caused by user permissions. The user installing StarTeam must have full Administrator rights on the install machine.  If the user has administrative privileges, right-click the install executable and select ‘Run as Administrator’.  The issue only seems to occur when installing StarTeam from the DVD. The issue should not occur when using the standalone StarTeam Server installer.
Incident #2526198