Missing Filters cause StarTeam CPC to crash when started from a shortcut.

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Problem:

Missing Filters cause StarTeam CPC to crash when started from a shortcut.

Resolution:

  • Product Name: StarTeam
  • Product Version: 2006, 2006 R2, 2008
  • Product Component: CPC
  • Platform/OS Version: Windows XP

Description:
When a StarTeam shortcut is created using the option under the "File" menu (it does not matter what file or folder you have selected), the current Filter is stored as part of the shortcut. Hence the next time you launch with that shortcut the same Filter is selected.

However, if the Filter in question is deleted after the shortcut is created, attempting to launch StarTeam with that shortcut produces a somewhat confusing "I/O" error and StarTeam exits once you click OK.


Answer/Solution:
This is a known issue and CR 45467 has been entered to address this issue.

The only known workaround is to delete the shortcut, manually access the project/view/location that was addressed by the shortcut, and recreate the shortcut.

If an organization is experiencing difficulties with this issue, then a support case needs to entered requesting to be added to this CR.


Old KB# 28908
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