The Cross Platform Client crashes and closes seemingly at random.

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Problem:

The Cross Platform Client crashes and closes seemingly at random.

Resolution:

  • Product Name: StarTeam
  • Product Version: 2008 or later
  • Product Component: CPC
  • Platform/OS Version: Windows XP

Description:
The Cross Platform Client (CPC) crashes and closes seemingly at random. No error messages appear.

Answer/Solution:
Typically this type of problem is related to Java on the machine...
If you How to run the Cross Platform Client with Netmon. and the client crashes again, you typically see the following error message in the netmon log:

***********************************
An unexpected error has been detected by Java Runtime Environment:
#
# EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0x7c93215b, pid=4844, tid=3796
#
# Java VM: Java HotSpot(TM) Client VM (1.6.0_02-b06 mixed mode)
# Problematic frame:
# C [ntdll.dll 0x3215b]
***********************************

This appears to be a How to run the Cross Platform Client with Netmon..
If you navigate to the How to run the Cross Platform Client with Netmon. there is a "bug database" link on the left hand side. Searching for the error (EXCEPTION_ACCESS_VIOLATION) yields many results for a variety of applications.

Possible steps you can undertake to troubleshoot..

PLEASE NOTE: Performing the following steps can stop other Applications from working, so please use extreme caution or have your IT department try and rectify the Java issue. The steps listed below are a starting point in order to investigate the problem. It does not guarantee a solution.

1) Check what values are in your system CLASSPATH. If there are other 3rd party applications/jars files etc in the CLASSPATH, then temporarily close the 3rd party applications while StarTeam is running.
NOTE: Changing the CLASSPATH can cause other programs not to work.
2) Try uninstalling the Java from your machine (if there is more than one version then remove all of them)
3) After removing the Java versions install the How to run the Cross Platform Client with Netmon..

Author:
Paz Patel

Old KB# 29574
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