ERROR: Connection reset by peer

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Problem:

ERROR: Connection reset by peer

Resolution:

Information in this Brief applies to:

  • StarTeam 3.x, 4.x

Problem

This error occurs when a user tries to perform a function in the StarTeam GUI client when the StarTeam server is either being shutdown, or has already been shutdown.

If the StarTeam server is shutdown for any reason, such as for a nightly back up, all active connections to the StarTeam server will be closed. StarTeam GUI client may then get the error message TCP/IP socket error 10054: connection reset by peer.

Solution

Restart the StarTeam GUI client to re-establish a connection to the StarTeam server. This is necessary even if the StarTeam server is eventually restarted.

Old KB# 28487
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