What causes the error, "Failed to start STARTEAM 2009 ep:49201. Please check the configuration settings"?

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Problem:

What causes the error, "Failed to start STARTEAM 2009 ep:49201. Please check the configuration settings"?

Resolution:


  • Product Name: StarTeam
  • Product Version: 2009
  • Product Component: Server
  • Platform/OS Version: Windows


When attempting to start a configuration which is set to run as a service, a message similar to the following may be displayed. Normally, the cause of this error is recorded in the StarTeam Server logs.


failed to start configuration

However, if no logs are generated by StarTeam after receiving the above error, then the cause is most likely the configuration name. Please ensure that the configuration has not been named (or renamed) to include characters such as : @ # / ,

These characters can cause the Operating System to fail to identify the service correctly and result in the configuration not being able to start.

Please rename the configuration to exclude any such characters, the Windows service and StarTeam configuration should now start correctly.


Old KB# 30458
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