StarTeam client: Client hangs when trying to open.

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Problem:

StarTeam client: Client hangs when trying to open.

Resolution:

  • Product Name: StarTeam
  • Product Version: All
  • Product Component: Windows client
  • Platform/OS Version: Windows

Description:

When some users access rights were taken away for some projects and then the users try to log into the client, the client hangs.


Answer/Solution:

This may be possible because the client has the "Restore Workspace on Startup" option set to true. Hence, go to starteam-client-options.xml file available at C:\Documents and Settings\\Application Data\Borland\StarTeam, then change the option name="Restore Shortcuts" to value of 0. This will open up the client without hanging.


Author: Meghana Rao

Old KB# 28148
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