Error: The file

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Problem:

Error: The file

Resolution:

Supercedes article 3326

  • Product Name: StarTeam
  • Product Version: 2005, 2005 Rel2
  • Product Component: Web Edition
  • Platform/OS Version: All

Question:

When using StarTeam Web Edition, users are receiving the following message:

Error: The file "XMLGateway.dll" has not been properly installed

This is happening at random times and can be temporarily fixed by restarting IIS.



Answer:

The permanent solution for this issue is to install Web Edition Patch 2, whcih was created specifically to address this issue.

The problem is that the XMLGateway library will unload after x number of minutes and you have to restart IIS to get it to work again.

The resolution in Patch 2 corrects the problem completely.

If you are experiencing this issue, contact Technical Support at 877-800-BORL and log a case to download the latest Web Edition patch.


Author: Donnie Nix

Old KB# 27861
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