Created On:  05 October 2011

Problem:

When trying to update a field in a defect the following error occurs:
Error in /cgi-win/itemview.dll
An internal error has occurred in /cgi-win/itemview.dll.
Automation error
The server threw an exception.  (error #-2147417851)

Resolution:

To resolve this problem, follow these steps:

1.  Open a command prompt
2.  Go to the /cgi-win folder
3.  For the shared file version of TrackRecord, type

TR32.EXE -unreg -regserver -typelib

4.  For the Client/Server version, type:

TRCS32.EXE -unreg -regserver -typelib

5.  Change to the /cgi-win folder where TRWEBMONITOR is installed and type

TRWEBMONITOR

6.  Exit from the command prompt
7.  Access the defect again in TrackRecord
Incident #2533332