ERROR: COM API is probably not installed properly

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Problem:

ERROR: COM API is probably not installed properly

Resolution:

Information in this Brief applies to:

  • StarTeam 3.x, 4.x
  • Web Connect
  • All StarTeam Integrations

Problem

This error can occur with Web Connect, any integration, or Stardisk. This error can occur both with the StarTeam server and the StarTeam client GUI. In most cases it is a result of the starteam.jar file, or Microsoft"s Java VM incorrectly installed.

Solution

1. Locate the StarTeam.jar file on the problem system and delete it. The StarTeam.jar can typically be found in %SystemRoot%\java\Lib\com\Starbase\starteam.jar file.

2. Either reinstall Microsoft"s JavaVM from the StarTeam Product CD ( \Utility\JavaVm\MsJavx86.exe) or

download MS JavaVM from Microsoft at http://www.microsoft.com/java.

3. Restart the system

Old KB# 28488
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