Created On:  21 June 2010

Problem:

Selecting the ‘add...’ button in a Change Request form to add an attachment, the add attachment dialog will not display and the Cross Platform Client (CPC) will hang.

Resolution:

This can be caused by a known issue with the Java JFileChooser.

There are a number of possible reasons for this: 

  1. The client machine has a shortcut on the desktop that is no longer valid, (e.g. a shortcut with a broken link)
  2. The client machine has a changed default folder icon for a shortcut.
  3. The client machine has a shortcut to the desktop itself on the desktop.

This JFileChooser issue was intitially reported against Java Version 1.5.0.  Further information can be found at http://bugs.sun.com/bugdatabase/view_bug.do?bug_id=6317789

If this issue still persists after attempting to resolve the above steps, please contact Micro Focus SupportLine.
Incident #2442776