Is there a way to send out an email when the creator of a change request assigns the change request to themselves?

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Problem:

Is there a way to send out an email when the creator of a change request assigns the change request to themselves?

Resolution:

  • Product Name: StarTeam
  • Product Version: 2005
  • Product Component: Email Notification for Change Request
  • Platform/OS Version: All

Description:

Is there a way to send out an email when the creator of a change request assigns the change request to themselves?

For example,
1. Creator created a change request and assigned the change request to themselves.
Current StarTeam behavior: No email was sent to the creator.

2. Creator changed the change request status from New to Open.
Current StarTeam behavior: No email was sent to the creator.


Answer/Solution:

The steps 1 and 2 described in the above description section are the default behavior of StarTeam Email process for change request. This is because the user would already know if they modified a CR that they are responsible for.

Change Request #910 has been filed as an enhancement for future release as "even if the creator of a change request assigns the change request to themselves, they should still get an email notification."


Author: Rajini Billahalli

Old KB# 28181
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