Problem:

Why do I get the following in my StarTeam Server log "Msg = ORA-03113: end-of-file on communication channel"?

Resolution:

• Product Name: StarTeam
• Product Version: 2005 - 2006
• Product Component: StarTeam Server
• Platform/OS Version: Windows

This error indicates that the connection between the StarTeam Server and the Oracle database was lost.

It usually occurs due to network problems or if the Oracle instance is no longer running. If the error is continually occurring and a connection cannot be restored then open the Oracle client on the StarTeam Server machine and try to connect to the Oracle instance.

If this fails try to perform the same procedure on the Oracle machine itself. If it fails again then the Oracle instance has experienced problems and may need restarted however if it works then investigate the network connection between StarTeam Server and Oracle.