Problem:

Why do I get the error "Failed to install StarTeam SDK" during installation?

Resolution:

• Product Name: StarTeam
• Product Version: 5.2 to 2008
• Product Component: StarTeam SDK
• Platform/OS Version: Windows

There are a few causes that may lead to this error:

1. The runtime executable is not is not in the package or is not in the expected location (layout from CD) Solution:
   get the Web package (this has the SDK runtime), OR
   make sure the StarTeam-runtime.exe is in the directory structure below:
   Client
   Server
   SDK/Runtime/StarTeam-runtime.exe
   
   
2. A long path or a path that contains spaces, e.g. "C:\Documents and Settings\\Local Settings\Temp\2958.tmp\stargate-runtime.exe" does not work on some machines.
   
   Workaround: Reset your TEMP or TMP environment variable to a path that does not contain space(s).
   Note: This particular problem is addressed in StarTeam 6.0
   
   
3. TMP or TEMP environment variable is not set
   Solution: Make sure TMP or TEMP environment variable is set and the TMP or TEMP folder is not full ( i.e delete or clean up unused temp files).
   
   
4. Some machines running Terminal Services can"t launch SDK runtime setup.exe.
   To determine if this is the cause, you can try other InstallShield installation which should give the same result of the installation not running
   Solution: disable Terminal Services
   
   
5. Configuration files are corrupted. There are 2 setup.ini files located at:
   
   C:\Documents and Settings\All Users\Application Data\Borland\StarTeam (or C:\Documents and Settings\All Users\Application Data\Starbase ) and
   
   C:\Documents and Settings\\Application Data\Borland\StarTeam (or C:\Documents and Settings\\Application Data\Starbase)
   
   They should have one of the following format(s):
   
   Format 1:
   
   [Folders]
   Programs=C:\Program Files\Starbase
   Java=C:\Program Files\Starbase\Java
   
   Format 2:
   
   [StarTeam SDK Folders]
   Programs=C:\Program Files\Borland\
   Java=C:\Program Files\Borland\Java
   
   Format 3:
   
   [Folders]
   Programs=C:\Program Files\Starbase
   Java=C:\Program Files\Starbase\Java
   
   [StarTeam SDK Folders]
   Programs=C:\Program Files\Borland\
   Java=C:\Program Files\Borland\Java
   
   Solution: delete all occurrences of setup.ini under user profile folders.
   
   
6. Check the Java version installed on the machine. It"s possible you are using an unsupported version. Please consult the StarTeam documentation for information on supported Java versions.
   
   
7. The Windows user that is currently logged on is not part of the local Admin group. Add the user to the local admin group or try logging into the machine with an admin user.
   
   
8. Restart the machine and start up in Safe mode and try installing StarTeam again. For more information on starting in Safe mode .