StarTeam 2005: Error in Notification Agent log file

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Problem:

StarTeam 2005: Error in Notification Agent log file

Resolution:

  • Product Name: StarTeam
  • Product Version: 2005
  • Product Component: Notification Agent
  • Platform/OS Version: Not Relevant

Description:

Notification Agent does not run and the notification agent log file throws the following exception.

java.lang.RuntimeException: There are no templates for type "ChangeRequest" and view "Beta Materials" or all templates are disabled.


Answer/Solution:

In this case, the Notification Agent is configured for notifications of the "ChangeRequest" workflow in a view called "Beta Materials". If the subfolder "Beta Materials" exists within the StarTeam Extensions Project, then the Notification Agent looks for the "ChangeRequest" workflow in the subfolder, else, the Notification Agent searches up the folder tree until it reaches the Projects folder.

The Notification Agent fails to start because there is no "ChangeRequest" workflow for this "Beta Materials" view or the workflow is disabled.


Author: Meghana Rao
Support Case: 597778

Old KB# 28236
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