Error message InstallShield has detected a server or client installation and cannot continue

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Problem:

Why does the error message "InstallShield has detected a server (or client) installation and cannot continue" appear when installing TrackRecord?

Resolution:

This error typically occurs when you are going from a server to a client install and Add/Remove Programs has been used to uninstall TrackRecord. The problem occurs because the registry settings in HKEY_LOCAL_MACHINE still exist. The solution is to go into HKEY_LOCAL_MACHINE\Software\Compuware\TrackRecord and delete the entire TrackRecord key. This key will be rewritten upon the next install of TrackRecord.

Old KB# 10932
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