Client installation does not run

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Problem:

Client installation does not run

Resolution:

  • Product Name: StarTeam
  • Product Version: 2006
  • Product Component: All
  • Platform/OS Version: Windows XP, Server 2003

Description:

When a user installs a StarTeam product, the installation process (Install Anywhere) will unpack files, the status bar will get to 100%, and then disappear. The installation will not continue. Also, there are no StarTeam or InstallAnywhere processes running on the machine.


Answer/Solution:

This typically occurs on Windows XP and Windows Server 2003.

This is because InstallAnywhere is Java-based and therefore dynamically executes data. This triggers the "Data Execution Prevention" (DEP) functionality featured in Windows 2003 Sp1 or Windows XP Sp2.

To Modify DEP settings on your computer:

  1. Right click "My Computer"
  2. Properties
  3. This opens up "System Properties"
  4. Select the "Advanced" tab
  5. Under Performance panel click "Settings"
  6. Select tab "Data Execution Protection (DEP)"
  7. Select "Turn on DEP for essestial Windows Programs and Service Only."
  8. Then reboot and most likely it will install without any problems.

Contact Support if you continue to have problems installing StarTeam products.


Author: Daniel Rice

Old KB# 28065
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