Borland Search Server fails or hangs indefinitely when extracting from StarTeam

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Problem:

Borland Search Server fails or hangs indefinitely when extracting from StarTeam

Resolution:

  • Product Name: Borland Search Server
  • Product Version: version 3.0, build 35
  • Product Component: Extractor
  • Platform/OS Version: All Supported OS


Question:

When running the BSS extractor, you might see errors similar to this in the ExtractorComponentX.log file.

com.borland.gantry.console.pluggable.ComponentProcess$1.run(ComponentProcess.java:69)
05-03-08 07:45:40 WARN StarTeamHarvester - Failed to process target: target172
05-03-08 07:45:40 INFO ExtractRunner - Connection failure; Retrying extraction operation: 2147483611 times...
05-03-08 07:46:52 INFO ExtractorComponent - Stopping the StarTeamExtractor component...
05-03-08 07:47:52 ERROR ProcessShell - Timeout waiting for Delegate destruction


Answer:

This has been identified as a defect in Borland Search Server. To immediately address the issue, please contact Support and request the latest BSS patch or to resolve the issue immediately run the following SQL statements on your database:

For SQL Server:

UPDATE S18 SET F5 = RTRIM(F5);
UPDATE S18 SET F5 = LTRIM(F5);
UPDATE S19 SET F5 = RTRIM(F5);
UPDATE S19 SET F5 = LTRIM(F5);

For Oracle:

UPDATE S18 SET F5 = TRIM(F5);
UPDATE S19 SET F5 = TRIM(F5);


Author: Daniel Rice

Old KB# 27840
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