Why am I getting the TypeError exception along with successful message when I try to launch Statistic Monitoring HTML file?

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Problem:

Why am I getting the TypeError exception along with successful message when I try to launch Statistic Monitoring HTML file?

Resolution:

Description:
Why am I getting the TypeError exception along with successful message when I try to launch Statistic Monitoring HTML file?




Answer/Solution:
The above exception and message are caused by missing file. Make sure you have the ServerStatistics.xml file in the diagnostics folder. You cannot launch the html file by itself without the supporting files. Another reason to get the above exception would be if the xml file is corrupted. In either case, the solution is to delete the Diagnostics folder and restart the StarTeam Server. You will see a new diagnostic folder created with all files. At this point, you should be able to launch the html file.











Old KB# 29808
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