Quality Center Synchronizer is creating a large number of defects in QC with no data.

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Problem:

Quality Center Synchronizer is creating a large number of defects in QC with no data.

Resolution:

  • Product Name: StarTeam
  • Product Version: 2006, 2006 R2
  • Product Component: QC Synchronizer
  • Platform/OS Version: All Windows Platforms

Description:
In Quality Center following a synchronization there are a large number of defects that have only defect IDs and no data (with the exception of occasional attachments).


Answer/Solution:

This problem comes from an issue with the Synchronizer. StarTeam to QC Synchronizer creates a blank defect if a user referenced in a StarTeam CR does not exist in Quality Center.


This issue is being addressed in a defect CR. Please contact Technical Support and request inclusion on that CR. Make sure to reference this KB article in the support case.




Old KB# 28722
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