Notification agent is not working and says the project folder is empty.

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Problem:

Notification agent is not working and says the project folder is empty.

Resolution:

  • Product Name: StarTeam
  • Product Version: 2006, 2006 R2, 2008
  • Product Component: Notification Agent,Extensions
  • Platform/OS Version: All Windows Platforms

Description:
Notification agent is not working and says the project folder is empty.


Answer/Solution:

Normally, Notification Agent is a pretty stable utility. You can "set it and forget it" until you need to update it. Sometimes, however, other things can happen within the StarTeam environment that can cause Notification Agent to stop working.

If this issue occurs,check the root view on the Starflow Extensions project. Make sure none of the folders have been moved. The entire folder structure in StarTeam Extensions must remain the same as it was when the Extensions was initially set up. the only changes that can or should occur is when a project is added. Still, the basic structure of the root and second level hierarchy of the Starflow Extensions project must stay in place.

If the StarFlow Extensions project is renamed, the Notification Agent will not know what to look for. This includes removing the space between Starflow and Extensions. All naming of the root and 2nd level hierarchy must remain the same.




Old KB# 28718
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