ERROR: Problem Opening Connection

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Problem:

ERROR: Problem Opening Connection

Resolution:

Information in this Brief applies to:

  • StarTeam 5.x Enterprise Advantage all builds
  • Windows NT, 2000, XP, 2003 Server for StarTeam 5.4

Problem

When attempting to open a custom ChangeRequest form the form will start to load and then return the error "ProblemOpening Connection". This error is usually confusing because it oftenhappens to a single user logging in on any workstation where other users do nothave this error.

Workaround

This error occurs because a there are characters other than alpha-numeric inthe password. The most common character that causes this error is the"@" sign. The resolution is to have the user change their password toan alpha-numeric password, restart the StarTeam client, and then try to load thecustom form again.

Old KB# 28460
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