StarTeam installer hanging after extraction

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Problem:

StarTeam installer hanging after extraction

Resolution:

Information in this Brief applies to:

  • StarTeam 5.x, 6.x
  • Windows, all versions

Overview

The StarTeam installer hangs after the setup file extracts the installation files.

Details

The StarTeam installer can hang if the server is being accessed via PCAnywhere. The following links connect to two articles from ZeroG on how to get around this problem.

http://gamma.zerog.com/devnet_l/uT.jsp?page=kb/viewKB.jsp&itemID=339

http://gamma.zerog.com/devnet_l/uT.jsp?page=kb/viewKB.jsp&itemID=354

The install problem can also be encountered when the install is being run on the server itself and not under remote control.

Old KB# 28349
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