Created On:  04 October 2011

Problem:

When working with large data sets on StarTeam 2008 R2, the memory can spike very sharply and cause a server crash. The crash will typically occur on a 32bit server when a memory spike causes the memory consumed by the StarTeam server to exceed 2.6GB RAM.

Resolution:

Micro Focus strongly recommends that you apply StarTeam  2008 R2 Patch 14 (10.4.8.73).  This patch includes a fix which greatly reduces the memory requirement for the GET_FOLDERS command. When clicking on folders that have large datasets or deeply nested folders this will reduce the likelihood that sharp spikes in memory consumption will occur.

Please contact SupportLine for this patch.
Incident #2493991