Created On:  07 September 2011

Problem:

The Datamart extraction log file shows the following message:

NOTE: Unable to get root folder. The view you are attempting to open contains no visible folders because of the current security settings

Resolution:

This message indicates that the access rights for the user that configured the extraction are not sufficient.  The Datamart user must have full access rights to the projects being extracted.

Further details on this can be found in the Datamart User Guide which states, “It is recommended that a Star Team user with full access rights to all Star Team items run Star Team Datamart Extractor. If there are access rights limitations, the data extracted reflects only what the user has access to.”
Incident #2507803