StarTeam 5x Client Fails to Open

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Problem:

StarTeam 5x Client Fails to Open

Resolution:

StarTeam 5.x Client Fails to Open while CPU Usage Remains 100%


Information in this Brief applies to:

  • StarTeam 5.x
  • Windows Platforms

Overview

When opening the StarTeam 5.x Win32 Client, the CPU usage by StarTeam.exe will increase to 100% and the client will fail to open.

Details

When attempting to open the StarTeam 5.x Win32 Client, the StarTeam.exe can often be shown in the Task Manager of the workstation but fail to open while consuming 100% of the CPU usage on the workstation. This issue rarely occurs and is the result of a corrupt StarTeam.ini file which exists in the user"s Windows profile directory. If one encounters this issue, have the user delete the StarTeam.ini file located in "%UserProfile%\Application Data\Starbase" and then reopen the StarTeam Client.

Old KB# 28356
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