Created On:  01 September 2010


The StarTeam server log reports one of the following errors:

"Missing Parent Item"
"There is 1 missing parent item"

The errors are usually reported after an upgrade of the StarTeam database.  In some cases the error will be repeated and will cause the server to crash. In other cases the errors can be reported intermittently in the server logs and will not cause any performance problems.


The errors are caused by references to tables and views that are no longer used by StarTeam after the upgrade.  To resolve the errors SupportLine will need to obtain a copy of the the customers database. SupportLine can then generate a custom SQL script to resolve the errors.
Incident #2446867, 2472082, 2439893